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Technical Services Representative - Turkish & English speaking publicerad av Axis Communications

Heltidsanställd
Sweden - Lund
7 ansökningar

Arbetsbeskrivning

Reference number: 2404

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that's just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.

Axis is looking for the right person to fill an open position as a Technical Services Representative (TSR) in our Technical Services team within our Sales organization.

Axis was ranked by Great Place to Work® as one of the best small and medium workplaces in Sweden on their annual 2015 Best Small & Medium Workplaces list. 

This position is located in the city of Lund in the southern part of Sweden, and in close proximity of Malmö and Copenhagen. If you are living abroad, do not hesitate to check Sweden.se and get a taste of the Swedish way of life.

WHAT WILL YOU DO?
As a TSR you will be in contact with both end users and Axis partners to handle administrative and technical support cases or calls in Turkish and English for the Middle East and Africa market. We support the customers over telephone, support tickets, and through chat.

As a TSR, your focus area will be on administrative support for all repair workflows and licensing requests combined with operational support for small business and basic configuration question.

Besides having a technical foundation, you profoundly need to understand the meaning of service and taking good care of customers. Customer care is one of our biggest focuses!

Your main tasks will be to:

  • Handle the day-to-day RMA Receiving activities 
  • Work with customers regarding returns or DOAs / warranty exchanges  
  • Maintain, review and update process documentation on a regular basis; Creating new documents as required 
  • Collaborate with various internal departments and offices on RMA returns and credits
  • Provide full support on our small business line products
  • Provide first line support for installation and configuration related questions
  • Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases
  • At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case
  • Provide regular feedback and suggest pro-active actions about common technical issues and processes related to installations and services.

WHO ARE WE LOOKING FOR?
As a Technical Services Representative, you must have excellent communication and problem solving skills with the eagerness to learn and take on new challenges. Proactive and self-motivated, you'll also be committed to constantly seeking new ways to improve the customer experience. To be successful in the role you need to be energetic and self-propelled with a passion for technology with the ability to thrive in a fun, collaborative and fast-paced environment.

Required skills and experience:

  • Minimum 1 year of customer support operations experience 
  • Excellent interpersonal and communications skills
  • Excellent time management and organization skills 
  • Relevant experience in administrative coordination role
  • Passion for new technologies
  • Eager to learn continuously
  • Basic computer and application experience, for example Microsoft Excel and image/video editing
  • Must be able to work well with others as part of a team 
  • Excellent communication skills in Turkish and English, both verbal and written

TECHNICAL SERVICES TEAM
The Technical Services team is responsible for the support in Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we're currently a team of around 35 people. The team solves a ton of problems, but boredom isn't one of them.

WHAT AXIS CAN DO FOR YOU
Axis can offer you a young, dynamic and multicultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers' total experience of Axis products. Come join us!

READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Are you up for the challenge?

Find out more from our Technical Services Manager Florian Combacau, at phone +46 (0)7 09 88 54 34. We will review applications continuously so please send us your application as soon as possible.

Referens

2143007

Om företaget

Ständigt nyskapande

Axis är marknadsledare inom nätverksvideo. Vi uppfann världens första nätverkskamera 1996, och har allt sedan dess varit innovatörer inom videoövervakning. Vi har givit miljontals människor över hela världen ökad säkerhet och bidragit till att uppfylla det växande behovet av en smartare och säkrare värld.

Med hjälp av 75 000 partner i 179 länder har vi levererat en rad banbrytande produkter och många branschgenombrott. Och vi ser fram emot att bana väg för många fler.

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