As "Support Specialist" you will be responsible for providing application and technical support for ERP systems. Overall, this will mean managing and solving support tickets reported by existing customers and partners. Therefore ensuring the satisfaction of the customer is managed to high expectations is crucial to this role.
The "Support Specialist" is expected to aid solutions in ERP systems for customers and partners. As Support Specialist you will efficiently track all instances of support using a ticket-tracking software.
Maintaining great communication with customers via e-mail, phone and web meetings is essential to understand the customer situation and find a suitable solution to the problem and thereby providing a high level of service to the customer.
The Support Specialist will be tasked with overseeing organisation data, consisting of client information and internal information. Maintaining FAQ and knowledge base is essential to increasing efficiency and spreading knowledge across stakeholders.
Responsibilities and authorities
- Reported and assigned support tickets
- Customer communication
- Customer satisfaction
- Problem solving
- Escalations to responsible role/person
- Strive for increased efficiency
- Experience working with ERP systems
- Tight knit employee culture
- Structured management
- Free breakfasts
- Skill development and training
Candidates are desired to have 2+ years experience working with Dynamics AX and/or other ERP systems.
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