Jobbet Service Delivery Manager har sparats.

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Service Delivery Manager publicerad av Hays Specialistrekrytering

Heltidsanställd
Stockholm

Arbetsbeskrivning

Service Delivery Manager to Philips Healthcare Stockholm!

In this role you have the opportunity
To develop and lead the delivery of the patient monitoring solutions Philips is delivering to customers, while advancing Philips journey to become a preferred solutions and Long-Term Strategic Partner for healthcare providers in Sweden.

You are responsible for

  • Managing the end-to-end (from planning/pre-sales to delivery) of one or several Long-term Strategic Partnership (LSP) / Solutions / Customer Program within patient monitoring in Sweden
  • Program management of planning, execution and monitoring of all underlying, inter-related projects that make up the overall customer program
  • Working closely with customer and Philips leadership in monitoring successful operations of the program via a governance structure
  • Acting as the central point of resolution and leadership for all activities at the customer site(s), including service, equipment, consulting and education.
  • Developing strategic working relationships as necessary to ensure deep understanding of ongoing customer needs and provide guidance to customer's leaders
  • Financially accountable for the customer satisfaction for the specific customer program(s)

You are a part of
The Swedish Monitoring & Analytics and Therapeutic Care team, where a professional but fun workplace atmosphere is valued and a diverse multi-functional team will greet you. You will report to the Operations Manager Sweden. The team is extensive and includes other Account Managers, Product/Business Specialists, Applications Specialists, Project Managers and Field Service Engineers with a high level of experience from both medical engineering and clinical work in hospital.

To succeed in this role, you should have the following skills and experience

  • Min 5 years of documented experience in IT-related projects or program management
  • Deep understanding of medical device technology industry or healthcare, preferably with practical experience working in a clinical setting
  • Familiarity and competence in achieving results within complex global matrix organization
  • Solid ability to manage executive level stakeholder relationships
  • Natural approach of "leading through influence" and by building reciprocal partnerships with key internal and external partners
  • Fluent in English and Swedish language

What you'll get in return
A work environment that is the best you can find within the industry. It is a challenging and rewarding opportunity with very short communication ways between yourself and your line manager. We offer you an exciting, stimulating and independent job, where you get the freedom to control your own customer activities. Depending on your future aspirations, Philips offers interesting growth opportunities for career development, within our Nordic organization or in the greater global organization.

What you need to do now
In this recruitment, Philips is working with Hays. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV and cover letter in English in the same document. If you have any questions regarding the role, please contact Isolde Andersson, 070 450 60 26 / isolde.andersson@hays.com or Johanna Alderin, 070 450 60 06 / johanna.alderin@hays.com.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog.

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