Are you looking for new challenges within IT? Do you have strong knowledge in application support? In this position you will have an important role in a global team that supports several IT process areas.
Om tjänsten Our client is looking for an application specialist who will provide level 1 and level 2 application support for internal process areas such as finance, service, distribution, sales and production. You will perform everything that is needed to find the resolution of all reported application issues in the production environments to prevent business disturbances and warranty business continuity and sustainable application support services.
You will be part of a smaller team who is located in different parts of the world and they provide support internationally. Now our client wants a person who is close to the main business. There are colleagues in other teams close by that you will work closely with.
As a consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Read more about our offer.
• Take ownership and timely follow up on user enquiries, access requests and other type of requests that are within the scope of operations • Analyze application issues and provide resolution and communicate in timely manner in line with the agreed service scope and service levels • Identify application or process related improvements to relevant stakeholders for further investigation and error prevention • Assist in creating and improving support documents to facilitate reuse, improve competence and efficiency in IT service function • Support the transition of implementation projects, transition of new solutions/applications and change management process
Vi söker dig som
• Minimum 2 years professional experience supporting ERP system in a similar position • Minimum 2 years professional experience in managing support calls, incidents, root cause analysis and providing workarounds and permanent solutions • Degree within IT from university or vocational education • Fluent in English • Able to travel internationally • Knowledge in AS/400 and SQL knowledge
Competence in following is nice to have:
• Sound DB2 knowledge • Sound AS/400 DB Editor like WRKDBF • ITIL know-how and/or certification/s
• Start: As soon as possible • Work extent: Fulltime • Location: Sandviken • Contact information: This recruitment process is conducted by Academic Work. It is a request from our client that all questions regarding the position is handled by Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
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