Control Center Operator
SEB is a leading northern European financial services group, and at the same time, one of the largest IT employers in the Nordics. Banking is changing rapidly, and we are proud of our reputation for being entrepreneurial and innovative in the face of change. Our brilliant techies work hard to future proof SEB’s digital architecture and customer products because it genuinely makes a huge impact for our customers and colleagues. Does that sound like a fit for you?
What you will be doing
Control Center is a first line support function, with a continuous monitoring and operation services 24 hours per day,7 days of the week and 365 days per year. The team consists of 18 operators that contribute to ensuring a robust and stable technology environment of the whole of SEB. We are supporting applications and all IT platforms throughout the bank, we also provide Service Desk support on weekday evenings. Control Center are part of Technology, specifically Digital Workplace, IT Automation & Quality (DWAQ). We are now looking for a Control Center Operator to join the team.
As a Control Center Operator you are responsible to handle all tasks within Control Center services:
• Monitor both application and infrastructure events
• Identify, isolate and resolve alarms
• Register incidents and assign to applicable groups
• Request fulfilment (workorders) such as batch orders, urgent access, production deploy, restore of files
• Service Desk tasks, some acute errors and password problems.
Being part of the team, you contribute to continuous improvement both internally and in the cooperation with other teams. The position involves stakeholder and vendor contact, both in Swedish and in English.
Who we are looking for
To be successful in this position you need to be service minded and have good social skills. You have the ability to multi-task and to prioritize and complete tasks, also in situations with time pressure and conflicting demands.
Also, you have:
• Knowledge of one or several of SEB IT platforms (eg Windows, Unix/Linux, Mainframe, iSeries, Network, Storage).
• Good experience from having customer contact
• Good communication skills in Swedish and English
• Good knowledge about SEB
• IWS and JCL knowledge is also desired.
What we offer
We offer many experiences and benefits to our employees, and there is nuance to every individual’s career experience, but the elements that define the core of our offering are:
• Extensive training and learning opportunities
• Friendly and welcoming culture
• International opportunities and working environment
• Attractive compensation and benefits
• Excellent office environment
Learn more about working at SEB [ Link removed ]
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.
Ready to join?
Since we select candidates continuously, feel free to send in your application today, but no later than February 19th. If you have questions about the position please contact Team Manager First Line & Automation, Mattias Henriksson at phone
+46 70 739 1552
or by mail:
Welcome to a community of tech-savvy and passionate employees from all corners of the world. SEB is in fact one of the largest IT employers in the Nordics. Together we future proof a world of financial flows by exploring and implementing modern digital architecture and state-of-the-art technology. We are driven by collaboration, insight, and friendship. But also, a desire to change and improve. All in all, it creates a balance - where life and a stable yet exciting job can co-exist. If you want to shape tomorrow's bank - continue reading and apply today.
Read more: [ Link removed ]