D365 CE Practice Lead, Stockholm

Responsibilities of the Practice Lead:

1. Lead the Dynamics CRM Practice:

   • Provide strategic direction and vision for the Dynamics CRM practice, aligning it with organizational goals and objectives.
   • Build and manage a team of CRM professionals, including consultants, developers, and analysts.
   • Foster a culture of collaboration, innovation, and continuous learning within the team.

2. CRM Strategy and Project Delivery:

   • Define and execute the overall CRM strategy, considering business needs, market trends, and technological advancements.
   • Act as a subject matter expert, advising clients and internal stakeholders on CRM best practices, customization options, and implementation methodologies.
   • Oversee the end-to-end project lifecycle, ensuring successful delivery of CRM projects within scope, timeline, and budget.
   • Conduct regular project reviews to assess progress, identify risks, and implement mitigation strategies.

3. Client Relationship Management:

   • Develop strong relationships with clients, understanding their business objectives, and translating them into CRM solutions.
   • Provide consultative guidance to clients on CRM implementation strategies, system enhancements, and integration opportunities.
   • Act as a trusted advisor to clients, proactively identifying opportunities to improve their CRM capabilities and drive business growth.
   • Ensure a high level of client satisfaction through effective communication, timely issue resolution, and proactive account management.

4. Team Development and Collaboration:

   • Mentor and coach team members, fostering their professional growth and skills development.
   • Conduct performance evaluations, provide feedback, and implement development plans to enhance team performance.
   • Collaborate with cross-functional teams, such as sales, marketing, and IT, to leverage synergies and deliver integrated solutions.

5. Industry Knowledge and Thought Leadership:

   • Stay abreast of industry trends, emerging technologies, and best practices related to Dynamics CRM and customer engagement.
   • Share knowledge and expertise through presentations, webinars, blog posts, and participation in industry events.
   • Contribute to the development of intellectual property, methodologies, and tools to enhance the effectiveness of the CRM practice.

Requirements:

• Bachelor's degree in a relevant field (such as Computer Science, Business Administration, or a related discipline). Master's degree is a plus.
• Extensive experience (at least 5 years) working with Dynamics CRM, including implementation, customization, and integration.
• Strong leadership skills with experience in managing and developing high-performing teams.
• Proven track record of successfully delivering CRM projects on time and within budget.
• Excellent client-facing and communication skills, with the ability to effectively engage with stakeholders at all levels.

For more information please reach out to me! ☺

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