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Customer Service Officer på Perstorp

Customer Service Officer

Perstorp Perstorp, Skåne län Heltid

About the position

We are looking for 6 new colleagues to join our team within Customer Service. The position as Customer Service Officer is important for Perstorp. High quality and service to our customers is vital for us to continue our successful journey. We aim to be the natural partner for our customers by providing excellent service, building long lasting relationships and to deliver that little extra that the customer does not expect.

You will be part of a team that works towards EMEA region. We are about 30 Customer Service Officers in the team, divided into 3 smaller teams with different region focus. We are of different ages and cultural background. This contributes to a stimulating work environment where we share energy and support each other.

You will primarily work with order entry, transportation, shipments and invoicing. In our work no day is the same as the previous day. Most requests come via email but you handle a portion of your work over telephone as well.  During a normal work day you will have contact with both internal and external stakeholders.

The work itself is characterized by being high paced and at times very intense. During a normal work day you will need to solve varying disturbances. For example; the customer might not have right credit limit so you need to contact the sales department, the supply at a specific production site is too low so you need to get in contact with another site, make price adjustments, take care of transportation issues, handle rush orders and much more.

During your first month you will undergo our introduction program. You will be given a mentor, get to know our processes, systems and the normal work flow during a day. When you are ready you will be handed your own accounts that you will be responsible for.

This is a temporary employment with possibility for becoming a permanent employment. We are looking for 6 colleagues that will join us for at least 6 months. For the right candidate there are many different opportunities for personal development within the Perstorp Group.

Who are you?

Apart from language skills the most important factor for us is your personal traits and attitude. You should have an interest in providing service and support while being business minded. Maybe you have experience from service and administration or maybe you have an educational background within logistics or Customer Service?

We are looking for a colleague with a “can do” mentality, nothing is impossible for you and you take pride in delivering on your promises. You are structured, solution oriented and a true team player that can cope with stress.

You are fluent in English. Swedish is a plus but not mandatory. We expect you to be open to learning Swedish.

To be successful in this position you should also feel comfortable with learning and managing different computer software. If you have worked with SAP or Salesforce it is a plus but not mandatory.

Additional information

We are working with continuous selection so please send us your application as soon as possible.

For more information about the position contact Björn Sjölander, Director EMEA Customer Service, at +46 708 33 71 36

Start date: As soon as possible

Employment type: Temporary employment for 6 months with possibility for permanent employment

For over 140 years, Perstorp has worked to improve the daily lives of millions of people around the world with innovative chemistry. Today we have an annual turnover of 14,9 billion SEK and have 1,350 employees worldwide, in Asia, Europe and North America. Our specialty chemicals make everything from cars to computers, from sails to shoes, lighter, stronger and safer. Every aspect of our corporate culture is infused with our core values of focused innovation, reliability and responsibility.

One of the Group’s largest unit is Site Perstorp, in Sweden, which has been manufacturing chemical products in various forms since 1881. Basic & specialty polyols, formates, organic acids and formaldehyde are the main products manufactured in Perstorp.

 

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Job ID: 1255827