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Customer Service and Sales Support Specialist jobb i Nacka Strand på Michael Page

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Customer Service and Sales Support Specialist på Michael Page

Customer Service and Sales Support Specialist

Michael Page Stockholm Heltid

Are you looking for a new challenge where you can work independently and at the same time be a part of a team?

Do you enjoy working in a supportive role, assisting the local sales force, customers and distributors? Are you good at working together with for example our Customer Service Center, the financial departments and our head office in the Netherlands? Then read on to the position of Sales Support Scandinavia located in Nacka, Stockholm.

Client Details

D.O.R.C. (Dutch Ophthalmic Research Center): from local Rotterdam ophthalmology instrument-maker to global market leader in 35 years! Every single day our 500 enthusiastic employees ensure that eye surgeons all over the world enjoy the use of innovative ophthalmic devices, instruments and liquids. Our products are sold in 80 countries through our own Subsidiaries in Europe, Middle East, Latin and North America and a network of distributors. D.O.R.C. uses cutting-edge technology, works closely with innovative surgeons and thrives to make a difference. Over 11.000 ophthalmologists worldwide daily use our advanced Ophthalmic surgery unit EVA to take care of their patients in order to help them see again.


Tasks and responsibilities

  • Maintain and update Installed Base of our prime product, EVA
  • Create and manage catalogs for customer purchasing departments
  • Help translate and proofread marketing and other materials
  • Coordinating EVA transport in the different Nordic countries
  • Assisting and following up on conventions (Hotels/Bills/Contracts with surgeons etc.)
  • Provide product information to customers and distributors
  • Provide information for annual budget and weekly forecasts
  • Produce quotations according to procedures (special price requests/collaboration with customer service)
  • Manage customer-facing tenders (e.g. public tenders)
  • Report sales to customer accounts
  • Supporting the sales team in their daily work and assisting in the organization of tests and management of sample stock
  • Management of complaints
  • Support our Technical Application Team, updating of demos/service contracts/upgrade in our Tracker System
  • Accuracy of CRM data and support to Sales


Skills, know-how and experience

  • Able to build lasting relationships with customers and distributors
  • Positive attitude
  • Pro activity and quick follow-up
  • IT skills (MS Excel, Word, PowerPoint, Outlook)

Fluent in Swedish and a very good understanding of English. Finnish is a big advantage.

Job Offer

Will you enjoy working together with us at D.O.R.C Scandinavia?

We are a small and tight team who has the Nordic countries as our home market. The sales team will be serving our customers in the field and you will be supporting us from our office in Nacka via phone and email.

A happy D.O.R.C.-employee is driven and goal oriented, loves taking responsibility and is accountable. If on top you have an eye for innovation, quality, technology and you describe yourself as both a thinker and a doer who wants to do meaningful work, you may very well become a very happy employee at our office in Nacka, Stockholm. We offer a challenging position, in a fast-growing organization with unique products within ophthalmology.

Do you recognize yourself in this description?

Apply with your CV today!

In this recruitment, D.O.R.C. cooperates with Michael Page and thus wishes that all contact regarding the position takes place via the responsible recruiter Artiom Kravchenko at 0733-254911 or via e-mail.

Tryck ansök nu!
Är du den perfekta kandidaten för detta jobb?

Job ID: JN -012022-4563621