Are you passionate about driving change, delivering tangible results and have a great drive and energy level? Are you interested in working in a team where we combine change management frameworks together with new automation technology such as e.g. Robotics, Workflow etc.? If yes, then you should apply for this position.

What you will be doing 

The payment industry in general and especially the card business is currently being rapidly transformed due to new competitors entering the market through Open Banking, increased development speed pushed by Fin-techs and regulation changing the business dynamics. To meet the increased market challenges SEB Kort has set an ambitious strategic agenda to navigate through this. Customer Services is one of the largest units within SEB Kort and includes approx. 300 employees placed in the 4 Nordic countries.

As Business Developer within Customer Services, you are expected to identify, lead and run initiatives that is part of our transformation journey. Key components in the job are digitalization, automation, process improvements and stakeholder management as you will work with both senior management and line organization. You will act in a dynamic environment where you will lead transformation initiatives to actively support the unit, Customer Services, in providing stellar customer service in all customer interactions and optimize end-to-end customer journeys with the ambition to enhance digitization, automation and self-service solutions.

Who we are looking for

•        Solid change management capabilities with great collaboration, relationship and communication skills.

•        Experience in process re-engineering and the ability to radically improve processes end-to-end.

•        A structured and data driven approach to challenge status quo and common assumptions.

•        Be a team player that actively contributes with drive and positive energy and strives to have fun at work.

•        Finally, an academic degree as well as being fluent in English and at least in one of the Nordic languages is required

What we offer

Being part of a team of highly motivated and driven colleagues working with change management and Automation techniques. Among other things we offer:

•        Scandinavian environment

•        Friendly and welcoming culture

•        Extensive training and learning opportunities

•        Work/life balance

Ready to join?

We look forward to reading your application. Attach your CV and a personal letter describing yourself and how you can contribute to our Customer Services Transformation & Automation team. Since we select candidates continuously, feel free to send in your application today, but no later than 8th of June. If you have questions about the position, please contact Johan Reje, Head of Transformation & Automation ([ Link removed ] or Sebastian Vesterlund, Talent Acquisition Partner, [ Email address blocked ] )

At SEB, we have always believed that the future depends on turning great ideas into reality. Ever since we welcomed our first customer in 1856, we have been a catalyst for positive change by providing responsible advice and capital to people with ideas for the future. Grounded in our long history and strong heritage, we want to create long-term value for all our stakeholders by being curious about what the future holds. We have a strong ambition to accelerate the pace towards a sustainable future for people, businesses, and society. Our skilled and dedicated employees stand by our customers in good times and bad and offer financial products and services that meet their ever-changing needs – both in our home markets in northern Europe and through our international network around the world. 

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