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Service Responsible IT - Swedish Match

Swedish Match develops, manufactures, and sells quality products with market-leading brands in the product areas Snus and moist snuff, Other tobacco products (cigars and chewing tobacco), and Lights (matches, lighters, and complementary products). Production is located in six countries, with sales concentrated in Scandinavia and the US. Sales for 2015 amounted to 14 486 MSEK and the average number of employees was 4 488. The Swedish Match share is listed on Nasdaq Stockholm (SWMA). Some of its well-known brands include: General, Longhorn, White Owl, Red Man, Fiat Lux, and Cricket. For more information: www.swedishmatch.com

We create shareholder value by offering tobacco consumers enjoyable products of superior quality in a responsible way. By providing products that are recognized as safer alternatives to cigarettes, we can contribute significantly to improved public health – a world without cigarettes.

About Group IT
We create shareholder value with IT in three key aspects: innovating the business model, enabling business transformation and running business processes. We do this through four service portfolios: Development of Services, Application services, Operations services and Engagement and Governance. Our services are consumed by all Swedish Match businesses, all functions and all staff.

The role
As Service Responsible you will be part of Group IT at “Other Standard Solutions Competence Center” and you will be responsible for applications based on standard products or services.

The purpose of the role is to take ownership of a number of application services throughout the lifecycle from service introduction, through enhancement and maintenance, to decommissioning. Application development, management and enhancements is sourced to external parties. The main objective is to efficiently uphold:

  • Agreed functionality and high availability
  • Adequate performance and usability of services in scope
  • And further develop the service to support and drive business capability development

Main tasks

  • Organize, oversee and drive development, enhancement and maintenance of assigned applications
  • Organize and be responsible for releases, testing and implementations of changes to the business in the various systems and applications
  • Manage and follow vendors/consultants in delivery of solution development as well as application enhancement, management and maintenance
  • Track and analyze vendor performance including monitor factors such as customer satisfaction, delivery reliability, quality and accuracy of estimates and invoices
  • In cooperation with Business Engagement, devise and propose solutions to customers’ needs
  • Engage with Service Owners to ensure service cost, performance transparency and to drive service value and enhancements

Your background
To be successful in this role you must have a deep understanding in IT and how IT can be used to support and enhance business capabilities. We believe that you have experience of working with standard products/services in a similar way. You have solid experience and knowledge in IT architecture and application development in general. You are able to understand and discuss technical issues throughout the application lifecycle, with business stakeholders, users, IT colleagues and vendors. You can establish and maintain vendor relationships to produce high quality and reliable deliveries. You have deep understanding within application management and can make estimates to evaluate solution proposals and ensure that vendors live up to established agreements and that they also deliver with value and cost efficiently. You are structured and have good administrative skills.

As a person we believe that you are independent, self-driven with strong analytical and problem solving skills. You take great ownership and enjoy working with high flexibility with numerous contacts. You are positive and have a resolution oriented mindset.

What Swedish Match can offer
Swedish Match vision is “A world without cigarettes” and our core values are Passion, Ownership, Quality and Innovation. These cornerstones are ever present in our daily work, and to us every single colleague is a crucial part of our winning team. At Swedish Match, you will be given the opportunity to work within an innovative company with a strong heritage. We know that the best workplace has an equal measure of men and women, and that it is characterized by openness to all cultures. For this reason, we work strategically with gender equality and cultural diversity.


In this recruitment Swedish Match collaborate with SW IT a part SJR in Scandinavia. If you have any questions, please contact Markus Öhman, markus.ohman@sw.se or 070-471 02 43.


Om Oss+

Vi är ett konsult- och rekryteringsföretag med mänskligt fokus och ett nyfiket engagemang! Du ska anlita oss för att vi känner den du söker. Vi frågar därför vet vi.

SW är specialiserade på rekrytering och konsultverksamhet för tjänstemän. Vårt engagemang definieras av kreativitet, nyfikenhet och ett mänskligt fokus.

Vår vision är att bli branschens mest attraktiva arbetsgivare.

Vi frågar därför vet vi. Känner vi våra kunders behov och våra kandidaters kompetens kommer rätt person att arbeta på rätt plats och då kommer alla att lyckas.

Service Responsible IT - Swedish Match !

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