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Anställningstyp - EntreprenörObligatorisk erfarenhet - Ej SpecificeratJobbkategori - Övrigt


HCL is the world’s largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden’s highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers’ business needs. As part of HCL’s commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL’s Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
We have a role for Service Desk Specialist in Stockholm Sweden, please find below the details:
Work Location - Stockholm, Sweden
Start Date - Immediate
Job Type - Full Time 6 months with possibility of extension
Salary - According to agreement
Language Dependency - Swedish (Fluent) + English (Good)

JOB DESCRIPTION for Specialist

Helpdesk/Service Desk
In the role as Service Desk/Support specialist you will work on a Service desk located in Stockholm, Sweden with the responsibility to provide internal IT-Support for one of our Clients in Sweden over phone, e-mail and chat and various of remote tools.
The Service Desk owns all tickets and is responsible for the lifecycle of each ticket.

Help users with issues in their IT environment by identify, analyze, classify, prioritize and resolve tickets. Answer on user questions and password management.
Coordinate tickets with various functions as external vendors/system management/System specialists.
Constantly work proactively to improve the delivery quality and customer satisfaction
Work on value adding activities such as Knowledge base management
To adhere to quality standards, regulatory requirements and company policies
To provide support for first call resolution while ensuring SLA adherence

The Service Desk is a part of IT production which is responsible for development, administration and delivery of IT infrastructure.

We are looking for you who have at least 1 year of experience working in a Helpdesk or Service Desk or similar experience. You have experience of handling users through phone and other specified contact surfaces. You have broad technical understanding as well as good system wisdom. We also see that you have practical experience with ITIL and in close cooperation with Incident Management and similar process-oriented work. Your ability to express yourself in speech and writing is also very good.
Advantage if you earlier worked within the Finance/Insurance sector.

As person you have the ability to cooperate with others in a good manner and a good foundation against other individuals. Furthermore you are careful, communicate, a good listener and think good service makes a difference.

In this opportunity it is important with availability for our users and on call duty is included.

You will be employed directly by HCL Technologies.

Do you find this role interesting and suitable? Kindly apply sharing your resume with

We look forward to hear from you

For any information regarding the application or the role please reach out to

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Service Desk Specialist !

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