Untitled Document
Service and Setup officer to Deutsche Bank

Transaction Banking is growing its business considerably in the Nordics due to
strong sales performance and an uptake in client activity across the four
Nordic countries. We are offering the full range of Transaction Banking
Services, end-to-end implementations, maintenance as well as Service for our

Due to a
restructuring of the team, we are now offering the successful candidate an
opportunity to join us in our franchise to provide setup support to the Nordic
lead implementation managers and also cover daily support for clients on the

Purpose of Role
clients by answering questions via telephone and e-mail directly from clients
or from Front office colleagues and internally initiate activities following
from client requests. This role also includes new and existing clients’ set up
of products.​

Service Skillset

  • Handle service questions, client issues, complaints and enquiries directly from client (all products) or Front office, functions as first point of contact for clients.
  • Maintain accurate and complete records of communications with clients for audit and compliance requirements
  • Identify and analyze recurring issues to signal points of improvement for products, procedures and processes
  • Provide basic information on DB’s Client Access channels
  • Show ownership of requests received
  • Be accountable end-to-end for requests initiated by own team and to coordinate these requests within the organization
  • Be responsible for execution of own activities within end-to-end process

Setup Skillset 

  • Support gathering of documentation required to perform Know your Customer (KYC) and New Client Adoptions (NCA)
  • Prepare and send out product documentation to be signed by the client
  • Collect documentation from the client and verify information received
  • Perform product set ups and maintenance of implemented products as required
  • Be accountable end-to-end for requests initiated by own team (coordination within organization)
  • Be responsible for execution of own activities within end-to-end process.

Level descriptors
Developed business sense in order to understand business priorities, recognize possible leads and proactively communicate these to Front office.

  • Knowledge of payment mechanisms and market developments
  • Willingness to reach out and develop the knowledge of the Deutsche Bank organization
  • Independent working ability and makes decisions related to own work
  • Good knowledge of compliance and duty of care
  • Focus on continued improvement
  • Ownership of service/standard set up requests until closure/feedback to client

Service specific

  • Able to work with Core systems independently in order to find information in these systems
  • Developed level of knowledge on broad Corporate Cash Management (CCM) product range and recurring service request, client issues, complaints and enquiries

Setup specific

  • Developed knowledge on KYC/NCA​​
  • Developed set up knowledge of products and services.
  • Knowledge of Core Systems 

In daily business the team leader will determine how much capacity of the service and setup skills is needed to handle the inflow of work.

Education, knowledge and working experience 

  • Bachelor degree in Economics, IT, Business administration or Marketing
  • 3 years’ experience of working in Banking or Treasury administration
  • Preferably fluent in Scandinavian languages and English
  • Experience in having client facing contacts

Personal competences 

  • Strong client focus, service minded
  • Willing to take ownership
  • Strong interpersonal and communication skills
  • Accurate, first time right attitude
  • Responsible
  • Calm under pressure
  • Proactive (act on repetitive questions)
  • Decisive and problem-solving skills
  • High attention to quality
  • Continuous improvement capabilities/mindset

SW är ett nischat bolag, specialiserade på rekrytering och konsultverksamhet inom tjänstemannasektorn. Vårt engagemang definieras av kreativitet, nyfikenhet och ett mänskligt fokus. Våra tjänster och våra kunder finns inom ekonomi/finans, kundservice, kontor/administration, HR, försäljning/marknad, IT och teknik.

Läs mer på www.sw.se och gilla oss på Facebook!


Om Oss+

Vi är ett konsult- och rekryteringsföretag med mänskligt fokus och ett nyfiket engagemang! Du ska anlita oss för att vi känner den du söker. Vi frågar därför vet vi.

SW är specialiserade på rekrytering och konsultverksamhet för tjänstemän. Vårt engagemang definieras av kreativitet, nyfikenhet och ett mänskligt fokus.

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Vi frågar därför vet vi. Känner vi våra kunders behov och våra kandidaters kompetens kommer rätt person att arbeta på rätt plats och då kommer alla att lyckas.

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Service and Setup officer to Deutsche Bank !

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